Frequently Asked Questions

Orders & Shipping

 

Q: When will you ship once I’ve ordered?

A: Usually we ship twice a week; on Tuesdays and Thursdays. As long as you place an order by noon (EST) on

     those days, your order will usually get shipped on the same day. If you placed an order after 1 pm on a

     Thursday, it won't get shipped until the following Tuesday.

 

     We ship more frequently at certain holidays when we offer special gift sets and Christmas when there is a

     deadline to guarantee delivery.

 

Q: Why do you charge so much for shipping?

A: Our shipping charge goes directly to USPS for their Priority Mail service. 

     On top of their fast delivery, they also offer insurance that will help in case a package is lost  

     or damaged during transit. 

 

Q: I live nearby and don’t want to pay for shipping. Can I pick up my order at your farm?

A: We offer pick up service from spring through part of fall. At checkout, you’ll have an option 

     to choose Local Pickup. We will contact you to schedule a pick up time on either Tuesday or 

     Thursday between 10am and 3 pm. Our address is: 397 Letort Road, Millersville, PA 17551.

     If you don’t see the Local Pickup option, it means it’s being suspended for the time being.

 

Q: Why can’t I see the Local Pick Up option?

 A: You can usually choose the Local Pick Up option on the checkout page.

      When you can’t see that option, it means we have suspended that service for the time being; 

      usually during the colder months when we have severe weather or the difference between the

      temperature of where we keep our products and that of where you pick up (on a covered 

      porch) is too great.

 

Q: Are there any stores in Lancaster, PA that carry your products?

A: In downtown Lancaster, PA, you can find some of our products at Lemon Street Market, 

     Ellister’s Elixirs, Susquehanna Apothecary, Amanita Cafe, & Custom Prescriptions of 

     Lancaster. Prices may vary.

     Our Farm Store at 397 Letort Road, Millersville, PA will reopen in spring, offering a limited selection  of our  products. Cash and Venmo only. You'll see it at the end of our driveway.

     

     

 

Our Products

 

Q: Your Healing Salve is included in the Unite For Her Care Box. Do you offer discounts     

      for UFH members?

A:  At the moment, we do not offer discounts to UFH members.

      We’re a small farm. To make our products affordable to more people, we keep our profit 

      margin very slim. We hope you'll understand.

 

Q: I received a Healing Salve and it seems to have all dried up. Is it still good to use?

A: Our Healing Salve is a salve that contains beeswax; it is not soft like a cream. You can use a 

     Q tip to scratch back and forth and down into the salve. You can scoop some up and put it 

     between your palms to warm and soften it. On cold days, it would seem to be harder. You can 

     always put your salve closer to a heat source to soften it. Closer to; NOT heat it by any 

     means. 

 

Q: Is there caffeine in any of your teas?

A: No, all of our teas are herbal and naturally caffeine free! So you can drink the tea as late 

     as you'd like without it disrupting your sleep. 

 

Q: I saw pictures of beautiful bouquets on your website. Do you ship them?

A: We sell most of our flower bouquets through the Lancaster Farm Fresh 

     Cooperative's Flower CSA Share and you can choose a CSA pick up location.

    The season typically runs June through October.  https://lancasterfarmfresh.com

    We also sell them on our website during the growing season and they are for pick up only.

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Q: Do you offer a physical Gift card or certificate?

A: At the moment, we only offer electronic gift cards on our website:

     https://www.lancasterfarmacy.com/gift-card. You can select the dollar amount you prefer. Or select Gift Sets       on the top menu and when the dropdown menu appears, you’ll see “Gift Cards.”

   

Our Herbs

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Q: Do you sell herbs purchased from other places?

A: We only sell herbs that are grown on our farm.

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Q: Do you have soil test done? Or tested for heavy metals? 

A:We get soil tests done every year for our certifier* and have never seen heavy metal traces. The majority of our      herb fields are located in a field that has been in cover crop for over 20 years so we are safe in that department.

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Our Farm

 

Q: Can I visit your farm?

A:  We are a working farm and not usually open for visits. We’re usually busy in the fields and     

       making the products you like. Imagine people turning up to visit your office when you’re 

       busy working! Having said that, we do have special events and offer farm tours once in a 

       while. You can also sign up for volunteering day and work side by side with us.

       Please check under Happenings on our website. Also, follow us on Facebook and Instagram,

       or sign up for our newsletter so that you won’t miss any of our announcements.

 

Q: Do you have a brick and mortar store?

A:  We do have an honor-system Farm Store with a selection of our products but is now closed for the season until next spring. Cash & Venmo only. 

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